Frequently Asked Questions
What services do you offer?
We offer a range of services designed to meet your outdoor and indoor home needs. For a comprehensive list, please visit the “Services” tab of our website, We also work closely with a vast network of trusted businesses that we are happy to provide referrals to if we aren’t able to do it ourselves.
How do I get started?
Getting started is simple. Reach out through our contact form at the bottom of the page. We will be in touch within 48 hours. From there, we’ll walk you through the next steps to finalize scheduling and onboard you into our Jobber client portal.
What happens if my lawn is overgrown?
For lawns taller than 6 inches or with no visible edges, an overgrowth fee (equal to your regular cut price) may be applied. In order to prevent the need for this added charge, we recommend biweekly mowing from March through November.
Do you require card on file?
Yes, a card is required to be on file following estimate approval. This keeps billing smooth and easy for everyone. Your information is securely collected and protected through Jobber, and our admin team is PCI compliant.
Do I need to do anything before you arrive?
We kindly request that, prior to our arrival, all service areas are cleared of potential hazards or valuables. For your comfort and our protection, our crews are not authorized to move personal belongings. ie. yard cleared of dog toys and waste, vent areas cleared of furniture, etc.
What happens if it rains?
While we try our best to maintain a consistent schedule, occasional delays may occur for holidays, weather, or unforeseen situations. We will communicate any service delays and make reasonable efforts to reschedule in a timely manner.
How do I check my schedule or payments?
You can view everything—upcoming services, invoices, and estimates—in your client portal that can be access at the top of our website. There’s also a unique link in your estimate, invoice, or receipt. Need help? Just ask!
What if I need to cancel?
We ask for 24 hour notice of all cancellations, as our routes are pre-planned. Any last minute cancellations may be subject to a $25 late cancellation or trip fee. Contact us anytime via your client portal, email, or text.
Do I need to be home during services?
Nope! As long as we have access to the service area, you do not need to be home. Some services, such as air duct cleanings, may require you to vacate the area while we work for your own safety as unsafe pollutants can be made airborne.